Returns & Warranty
Wheelsets, with the original packaging and not damaged may be returned for a full refund in the original form of payment within 30 days. Return shipping will be free for Canadian customers. Please note that custom wheelset sales are final but still have a 1 year warranty.
Please note that returns of damaged wheelsets within 30 days of purchase will be assessed on a case by case basis. Please contact us at firstname.lastname@example.org and we will come up with a solution.
CPF Cycle will offer a replacement or full refund for any products that have any defects within 30 days of purchase. After 30 days, there is a 1 year limited warranty on the carbon fiber rim only. Please contact us at email@example.com for more information.
The following will void your warranty:
- Crashes and accidents
- Misuse (off-road riding, trick riding, cyclecross)
- Modifications of wheels or improper assembly
- Tire pressure exceeding 140psi
- improper follow-up maintenance by an unauthorized technician
- Installation of parts or accessories not originally intended for, or not compatible with the wheelset as sold (eg: non carbon fiber specific brake pads)
This warranty does not cover
- Normal wear and tear items (bearings, skewers, spokes)
- Surface finishes and cosmetic treatments (anodizing, decals, etc)
- All other bicycle components (Spokes, hubs, freehubs)
- Consequential or incidental damages (where applicable)
Warning: If you do not follow these guidelines, the warranty will be void
- Use brake pads designed for carbon fiber rims only. Change brake pads when wear is indicated
- Clear rim surface and brake pads before you use your wheels
- Exceed the maximum tire pressure recommended
- Exceed the maximum rider weight as per wheelset specification